Client Support

Client support is good with the representative being responsive and detail

Excellent VW Service centre

Good and reliable car service centre

Great service

Great customer service, friendly staff

The VW team in Sri Hartamas

Overall rating of the dealer (verified): Ian (from the service team) was very helpful. He checked the car and immediately asked the senior technician to have a look at the issue and both of them almost immediately identified the issue. Ian then ordered the part and had it replaced. Great team work!!

Passat service

Overall good service at dealer.

Warranty Claim

Overall rating of the dealer (verified): Manage to solved the problem with my Tiguan and within reasonable time

Truly Appreciate

Overall rating of the dealer (verified): technical repair was not restored to car’s ultimate performance Repair quality: my car problem not fully resolved nor restored to its actual mechanical performance

VW Sri Hartamas Best Service Dealer

Overall rating of the dealer (verified): Repair work done on time and receiving updates progressively.

Smooth and Efficient Service Experience

Overall rating of the dealer (verified): Fuss-free servicing — dropped the car off in the morning and it was ready for collection by the afternoon. The service advisor clearly explained additional items that needed to be done, which was helpful. It would be even better if they could accept American Express for payments. Also, it would be great if Volkswagen could consider offering IQ.Drive adaptive cruise control as an official retrofit option for existing owners.

Consistent updates and clear communication

Overall rating of the dealer (verified): The service advisor always keeps the customer informed on the progress and provides ample explanations throughout the process, which is very reassuring. The overall experience was smooth and professional. It would be even better if they could support payment via American Express and offer online credit card transactions for parts orders, which would add convenience and flexibility for customers.

SATISFIED

Overall satisfaction with the dealer sales person response

5 stars

Ok …. but no waiting lounge facilities provided to the customers