Goh Brothers Motor, Ipoh

overall

Zufriedenheit mit dem Betrieb allgemein (verifizierte Bewertungen).

customer_care

Zufriedenheit generell mit der Kundenbetreuung durch die Mitarbeiter.

site

Zufriedenheit allgemein mit der Organisation im Betrieb.

competence

Zufriedenheit mit der gesamten Beratungsleistung durch die Mitarbeiter?

Wurde der Schaden/die Leistung oder das Problem zur Zufriedenheit behoben/erledigt. Gab es nicht erledigte Schäden bzw. bedarf es einer Wiederholreparatur?

model

Wie zufrieden sind Sie mit Ihrem aktuellen Fahrzeug?

explanation_my

recommend_my

so far so good

satisfied customer

Superb !!

Great work

Best dealer

5 star

Follow up closely and all staff very friendly

Best service

All good.no issues with this service center

Great service

Satisfied with the services provided to me so far

Excellent !

Responsive

services

Fahrzeugkauf

Zubehörkauf

Reparatur

Service

§57a-Begutachtung (Pickerl)

Räderwechsel

Rückrufaktion

Software-Update/-Upgrade

Sonstige

unvollständige/unvollendete Serviceleistung

Auto liegen geblieben

Unfall

Reparatur Karosserie/Lack

Zubehöreinbau

Garantie/Gewährleistung

Keine Antwort

AWESOME

Execellent,....................................

Execellent

We apologies on your dent at car after collect from Volkswagen. We look on it very serious and inform our technical side to more careful on handling the customer car and follow by Service Advisor to check carefully before and during hand over the car to customer.

Repair quality: I found a dent at front passenger door frame after taking my car from service.
Overall assessment of the dealer (verified): The technical advisor is good and waiting area is quite comfortable.

Good after sales support

Dear customer, regarding the problem of noise which still persist even though after repair, first of all we are  apologise and we will revert this issue to our technical team where they need to look on it very seriously.

Overall assessment of the dealer (verified): problem of noise in the car still persist
Repair quality: the problem of break and door panel noise not solved

4 star

dear customer, first of all we apologize and we will inform to the relevant department to look on it seriously. We will improve our service in order to satisfy customer in future.

Repair quality: I sent my car for service on 7/8/2024 and on 26/8/2024 my car cannot start.
Overall assessment of the dealer (verified): Car cannot start few days after sending for service

Car cannot start

Dear Mr Firdaus. We fully understand your attention, our dealership is under renovation for btter customer comfortable, new invironment and better customer experience. Thank You. GBM Ipoh

Customer care: Sofa for waiting area was not comfortable, food / light refreshment not availabl

Tiguan service

Dear Mr Ros Azman, 
Thank you with participating in this survey, your comment very valuable for us to improve our service quality and customer satisfaction. Thank You. Regards, GBM Ipoh

Customer care: Need to recheck after services done & its an alarming technical issue
Repair quality: Need to recheck after services done

MY 'V' GOLF

Dear Mr Lim Kean Fatt, thank you for your comments, we will pass your massage to relevent department for the prompt improvement. Regards

Customer care: Worst experience on Customer Service from VW. I driving BMW and VW Cars, i can fully understand why VW unable shine.
Organization: Unable help resolve warranty claims problem.
Repair quality: Totally unprofessional manage things.

Will you able help to improve better

Dear Mr Hazry, thank you for your feedback, we will giving best solution for your issue and resolve it as soon as possible. Thank You

Repair quality: same problem still appear

Please condered before by VW

Dear Mr Calvin Chong, Thank You for your feedback, your information valuable for us to improve our product quality and service. Regards Goh Brothers Team

Repair quality: 1) Too consumable of engine oil.
2) Day light less than a year become yellowish.
3) water leak happened in car trunk.
4) Error “check left tail light” no solution from manufacturer.
5) Car appear high frequency sound from some where from engine.
Overall assessment of the dealer (verified): Sales advisor and the sales person is helpful and in manners. Willing to spend time when question / problem raised to them.
The only dissatisfied is car wash matters after service.

Goh Brothers Motor, Ipoh

Goh Brothers Motor, Ipoh

Goh Brothers Motor, Ipoh

Reviews

Satisfaction

Satisfaction

Customer care

Customer care

Organisation

Organisation

Competence

Competence

Vehicle satisfaction

Vehicle satisfaction

dealer-detail.overview.EXPLANATION_MY

dealer-detail.overview.EXPLANATION_MY

Recommendation

Recommendation