Loyal customer of VW Sri Hartamas

Overall rating of the dealer (verified): Just the standard servicing. However I will commend on Ms Jannah customer service as she is very responsive and helpful. My Service Advisor is Ian Lau, who has attended to my car over the past years from the date I shifted to VW Sri Hartamas after your Jalan Dua Service Centre closed.

Service Maintenance at Volkswagen Hartamas

Overall rating of the dealer (verified): Very good customer service and the staff working there were helpful and informative. Would like to give props to Mr. Ian for assisting me throughout the service.

Thank You Amirol & FA Wagen

knwoing Amirol for years but never comitted with any purchase until finally this purchase is successfully delivered after several years of knowing him from 1st showroom visit since 2023. Appriciate his patience and he still deliver his level best of communication and producst. TQ

Appreciation for Exceptional Effort

It took five visits to the service centre before the issue was finally resolved, as the team had to go through several rounds of trial and error. This was quite inconvenient, as I had to travel between my office and the service centre during peak traffic while juggling work meetings. That said, I would like to commend Ian for his exceptional customer service. Although the Android Auto Bluetooth issue ultimately could not be resolved, he went above and beyond by escalating the matter to headquarters and coordinating with teams in Singapore and Germany in every effort to find a solution. His persistence, dedication, professionalism, and commitment to seeing the issue through to closure are truly commendable. His outstanding support is the main reason I am still giving a positive review despite the inconvenience.

Good car service and customer relation

Overall rating of the dealer (verified): The PIC keep in the loop of the status of the car.

Very good

Overall rating of the dealer (verified): I cant remember the name. it is not ian. very good follow up.

Great customer service

It was a very smooth and helpful experience.

Good Service and Extra Effort

Overall, I am very satisfied with the dealer. The staff went the extra mile to deliver the car even after working hours.

Outstanding Experience Purchasing My Car

Overall rating of the dealer (verified): Mr. Razak from FA Glenmarie delivered outstanding service with remarkable attention to detail. His professionalism and dedication were truly exceptional.

Good service

Very good service. Comprehensive check and claims and repairs

Good professional service

Friendly, professional staff. Always courteous and helpful. Service is done quickly. Willing to go above and beyond in assisting customers.

Good service

Good service as usual. My favourite service center so far