Poor quality of customer service

Repair quality: Just a week after service, spend rm4000 and the aircond compressor problem Customer care: No feedback after asking what is the price

Good service

Overall rating of the dealer (verified): Each time I visit  , she provided an excellent service

Service routine

Very good service at service centre

REPAIR RATING

Overall rating of the dealer (verified): all good

Best dealer of all VW

Service and maintanence done well here.

Vehicle Reliability and Service Experience Rating: Unsatisfactory

Overall rating of the dealer (verified): The warranty claim process has been consistently lengthy and inefficient. Even a simple replacement such as a battery required the vehicle to be kept at the service centre for an extended period while awaiting warranty approval. This prolonged process has contributed significantly to the overall vehicle downtime and inconvenience experienced. Repair quality: The following are the recent incidents involving my vehicle: 22 April 2026: The vehicle broke down due to the "Manoeuvre Braking Currently Unavailable" warning. The vehicle was towed to F.A. Wagen, Glenmarie for inspection and repair. 30 April 2026: I collected the vehicle one week later after being informed that the issue had not reoccurred during the inspection period and that the vehicle was considered to be operating normally 8 May 2026: The same issue occurred again, and the vehicle was towed back to F.A. Wagen, Glenmarie. 15 May 2026: I was informed that the issue might be related to the starter motor. 25 May 2026: A new starter motor was replaced, and I was informed that the vehicle would be ready for collection the following day. 28 May 2026: I collected the vehicle. 18 June 2026: Due to a weak battery, I sent the vehicle to the service centre for a warranty claim. During the inspection, I also noticed coolant leakage from the coolant hose and informed the service centre accordingly. 19 June 2026: I was informed that the coolant water pump was found to be faulty and required replacement. The replacement was confirmed to be covered under warranty, and I was allowed to collect the vehicle while awaiting the arrival of the replacement part. 23 June 2026: I collected the vehicle. I was informed the coolant water pump leaking and while awaiting 25 June 2026: The vehicle displayed the warning message: "Please check coolant level, Consult vehicle wallet." I noticed water/coolant leakage marks and was advised not to drive the vehicle. The vehicle was sent back to the service centre for further inspection. 6 July 2026: I collected the vehicle after the repair was completed. Organization: Prolonged problem verification and warranty claim process.

Disappointed

Overall rating of the dealer (verified): Disappointed. Repair quality: After service … oil leak … and was inform by the service person is an oil separator issue … turn out is the engine oil flush nut washer issue.  Incompetent service personnel and mis info given. Disappointed… charge premium for the service yet. Did not ask inform customer about engine wash include car wash and waxing and charge them for it. Organization: No response from the service manager after conplian to the WhatsApp no.

Warranty

Good and excellent work. Thank you Husna

Good Car, Good Service, in General

Overall rating of the dealer (verified): It was handled without having me to pay extra cost. (repaired through insurance)

Volkwagen 5 star. 10/10

Overall rating of the dealer (verified): Good communication Very fast action Friendly Respect Humble

*****

Overall rating of the dealer (verified): Smooth and efficient processes. I am attended to immediately whenever I went there physically

Service Excellence

My go to SC for works on my vehicle. Staffs has been extremely helpful in resolving my frustrations and issue in a short period of time.