Audi Centre Glenmarie

overall

Zufriedenheit mit dem Betrieb allgemein (verifizierte Bewertungen).

customer_care

Zufriedenheit generell mit der Kundenbetreuung durch die Mitarbeiter.

site

Zufriedenheit allgemein mit der Organisation im Betrieb.

competence

Zufriedenheit mit der gesamten Beratungsleistung durch die Mitarbeiter?

Wurde der Schaden/die Leistung oder das Problem zur Zufriedenheit behoben/erledigt. Gab es nicht erledigte Schäden bzw. bedarf es einer Wiederholreparatur?

model

Wie zufrieden sind Sie mit Ihrem aktuellen Fahrzeug?

Fastt service responsee and good delivery

Good service

The service advisor kept me updated throughout the process.

Well done!

The staff were very friendly and welcoming.

Very good

I really appreciate the attention to detail.

Excellent!

Great service

The service team was very professional and efficient.

All doing great job

Great work

I'm very satisfied with the quality of the service.

The service was excellent!

The service advisor explained everything clearly.

Service advisor very helpful during the whole service process

Superb service advisor

services

Fahrzeugkauf

Zubehörkauf

Reparatur

Service

§57a-Begutachtung (Pickerl)

Räderwechsel

Rückrufaktion

Software-Update/-Upgrade

Sonstige

unvollständige/unvollendete Serviceleistung

Auto liegen geblieben

Unfall

Reparatur Karosserie/Lack

Zubehöreinbau

Garantie/Gewährleistung

Keine Antwort

Best experience so far and all staff are friendly

Services

Overall rating of the dealer (verified): Well done on explanation job performed.

Superb service

*13.5.24 - 9.48am - SA Shajarul - Mr Badruddin - 012-3108080 - WHL208 - A4 1.8 - called no answer
* 13.5.24 - 11.29am -  customer said no issue but that is the rating from customer.

Satisfactory advisor

2.3.24 - Mr Azman : 019-3195615 : VQ9400 : Q7 3.0 - under internal investigation with SA Naim. To be update soon
6.3.24 -Mr Azman give feedback comparing with outside workshop fast respond on his request on quotation of change of mounting with in 20-30 minutes.  Received quotation from Naim on 2.3.24 - Saturday a few hours after that and the price higher than outside workshop. Customer not proceed and repair done with prestige workshop.

Overall assessment of the dealer (verified): Not detect component that need service or replacement, or guide for how long the part can last......or in percentage...
Customer care: Just moderate.....ever I'm the regular customer, or frequent sending for car service...
Organization: Slow response on requesting quotation on part & replacement, almost 2 hours....very poor service, others within 20 ~ 30 min....

AUDI JUST OK

19, 20.2.24 - call customer no answer.
customer : mr affendy 0199138900 : VKJ7396
SA JAMIL :last job perform : svc
check in date : 05.02.2024
collection date : 05.02.2024

6.2.24 - 2.06PM, 2.09PM &  2.10PM  - VDQ1676 - Q5 -  012-3886102 - MR FOO ENG CHUAN - SA SHAJARUL - CALLED BUT NO ANSWER
check aircond not cold while operation
18.01.2024 check & diagnose
18.01.2024 order aircond compressor
23.01.2024 approved & start replacing parts (amir)
24.01.2024 final test
26.01.2024 final test & car done

Organization: Poor initial problem diagnosis, slow and inefficient warranty process and expensive.
Customer care: Service advisor is a just a useless mailbox, with no decision making authority and who just quotes useless policies.
Repair quality: Took almost 3 weeks to solve an issue which would have taken just 2 days at an independent workshop.

Avoid buying an Audi vehicle and visiting Audi Glenmarie disservice centre.

31.1.24 - 5.15pm - MEGAT MAZHAR KHAIR - 013-3415394 ; VDD7680 ; Q2 : SA Lisman ; called voicemail

I’ve reverted thisvsurvey last Dec 2023 and yet you send me twice asking to respond to your survey. Please see my initial survey responses in this link,

https://www.caradvisor.my/rating/dealer/MY-43171/1?token=m9Mj2NlBUfc15OuNSX80FrJ6kF9Z-1RaseWtawVfzcoH9-59Ffh2Pz4If9uhRzLXrBYZ6pCjvFVDGIjugfhfjUGV0MLZ41yntgCF1tl5CA&lang=ms&rating=

https://www.caradvisor.my/rating/dealer/MY-43171/1?token=m9Mj2NlBUfc15OuNSX80FrJ6kF9Z-1RaseWtawVfzcoH9-59Ffh2Pz4If9uhRzLXrBYZ6pCjvFVDGIjugfhfjUGV0MLZ41yntgCF1tl5CA&lang=ms&rating=

Overall assessment of the dealer (verified): RM0 Dear Mr.MEGAT MAZHAR KHAIR,
Thank you for your recent visit to our Volkswagen dealer Audi Centre Glenmarie.
Customer satisfaction is most important to us, and we would like to invite you to rate our dealer on CarAdvisor, Volkswagen Malaysia official customer rating platform.
Provide a rating: https://www.caradvisor.my/rating/dealer/MY-43171/1?token=m9Mj2NlBUfc15OuNSX80FrJ6kF9Z-1RaseWtawVfzcoH9-59Ffh2Pz4If9uhRzLXrBYZ6pCjvFVDGIjugfhfjUGV0MLZ41yntgCF1tl5CA&lang=ms&rating=
Thank you for your rating! Audi Centre Glenmarie
 
Fur Information zum Datenschutz besuchen Sie bitte: https://www.caradvisor.my/privacy

Rating was given in the initial survey send on 22 Dec 2023.

9.1.24 - 2.36PM - CALLED MR OOI TODAY AT 0143895686 BUT NO ANSWER

9.1.24 - 2.36PM - CALLED MR OOI TODAY AT 0143895686 BUT NO ANSWER
ONLY TO FIX CAR CONNECTOR- CAR OUT

Organization: My Car fall under recall program, just collected the car less than an hour, received a call to send car back for checking. Should get it done before my car collection.

Audi Centre Glenmarie

Audi Centre Glenmarie

Audi Centre Glenmarie

Reviews

Satisfaction

Satisfaction

Customer care

Customer care

Organisation

Organisation

Competence

Competence

Vehicle satisfaction

Vehicle satisfaction